Refund policy

At Narivae, we want you to feel confident with every purchase. If something isn’t right, we’re here to help with a fair and simple return and refund process.

🔁 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in its original condition
All original tags, packaging, and accessories must be included
Proof of purchase (order confirmation or receipt) is required
The return request must be made within the specified return timeframe

We reserve the right to refuse returns that do not meet these conditions.

⏳ Return Timeframe

You have [3 DAYS] from the date of delivery to request a return.

After this period, unfortunately, we may not be able to offer a refund or exchange.

💳 Refund Process

Once we receive and inspect your returned item:

We will notify you via email at [narivae.co@gmail.com] regarding approval or rejection
If approved, your refund will be processed to your original payment method

Refund Timing:

Refunds are typically processed within [5-7 BUSINESS DAYS]
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

🔄 Exchanges

We offer exchanges for items that are:

Defective
Damaged
Incorrect (wrong item received)

If you need an exchange, please contact us at [narivae.co@gmail.com] within [3 DAYS] of receiving your order.

📦 Damaged or Defective Items

If your item arrives damaged or defective:

Please contact us immediately at [narivae.co@gmail.com]
Include your order number and clear photos of the issue

We will prioritize resolving the issue by offering:

A replacement
An exchange
Or a full refund (if applicable)

🚫 Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items marked as non-returnable at the time of purchase

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
Original shipping fees are non-refundable (unless the return is due to our error)

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.